Privacy Policy

1. Introduction

BIG IDEAS - BI LTD ("we", "our", or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Name and contact details (email address, phone number, postal address)
• Educational background and programming experience
• Payment information (processed securely by third-party payment processors)
• Course enrollment and progress information
• Communication preferences
• Any other information you voluntarily provide

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser information
• Pages visited and time spent on our website
• Referring website information
• Device and operating system information
• Cookies and similar tracking technologies (see our Cookie Policy)

3. How We Use Your Information

We use your personal information for the following purposes:

• Providing and improving our educational services
• Processing course enrollments and payments
• Communicating about courses, schedules, and updates
• Providing customer support and responding to inquiries
• Sending marketing communications (with your consent)
• Analyzing website usage and improving our services
• Complying with legal obligations
• Protecting our rights and preventing fraud

4. Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Contract: To fulfill our contractual obligations when you enroll in our courses
• Consent: When you provide explicit consent for marketing communications
• Legitimate Interest: For improving our services and website functionality
• Legal Obligation: To comply with applicable laws and regulations

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist in delivering our services
• Legal Requirements: When required by law or to protect our legal rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: When you have given explicit consent for sharing

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data
• Secure servers and networks
• Regular security assessments
• Employee training on data protection
• Access controls and authentication

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Specifically:

• Course-related information: Retained for the duration of your studies plus 7 years for educational records
• Marketing communications: Until you unsubscribe or withdraw consent
• Website analytics: Typically 26 months
• Financial records: As required by UK tax and accounting laws

8. Your Rights Under UK GDPR

You have the following rights regarding your personal information:

• Right of Access: Request a copy of your personal information
• Right to Rectification: Request correction of inaccurate information
• Right to Erasure: Request deletion of your personal information
• Right to Restrict Processing: Request limitation of processing
• Right to Data Portability: Request transfer of your data
• Right to Object: Object to processing for marketing purposes
• Right to Withdraw Consent: Withdraw consent at any time

To exercise these rights, please contact us at [email protected].

9. International Data Transfers

We primarily process your data within the United Kingdom. If we transfer your data outside the UK, we ensure appropriate safeguards are in place, such as:

• Adequacy decisions by the UK government
• Standard contractual clauses
• Certification schemes
• Binding corporate rules

10. Cookies and Tracking Technologies

Our website uses cookies and similar technologies. For detailed information about our use of cookies, please see our Cookie Policy.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

12. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

14. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

15. Data Protection Officer

For data protection matters, you can contact our Data Protection Officer at [email protected].

16. Complaints

If you believe we have not handled your personal information properly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority:

Website: https://ico.org.uk
Phone: 0303 123 1113